| [Inquiry on other issues] How can I use the service effectively? |
Share the results of the survey with the participants to create a consensus, and talk about it to further increase the level of understanding.
Also, if you have a difficulty operating the service, you can have someone help you manage it while you concentrate on the presentation. |
| [Inquiry on other issues] I closed the web browser while using the service. |
As long as you access it again using the same browser on the same device, all the answers you have made before closing the browser will be there. |
| [Inquiry on other issues] SYMFLOW is not working well with the Internet Explorer. |
If you are having difficulty using SYMFLOW with the Internet Explorer, please go to Options to delete the search history and restart the browser.
If you are using Internet Explorer 9 or below, then there could be a difficulty using the service.
In this case, we recommend you to download and use Google Chrome instead. |
| [Inquiry on features] Can I participate anonymously? |
Yes. All the participants are logged in anonymously on a default setting.
However, you can change the setting to require name, email address, or other information from the participants. |
| [Inquiry on features] Is it possible to hide the survey results from the audience? |
Yes. You have a choice to see the results only yourself or share it with the entire audience. |
| [Inquiry on features] Can I get the survey results in a separate file? |
Yes. You can simply click “Download an excel file” on the administrator page to receive a detailed report. |
| [Inquiry on features] How can I manage inappropriate languages used by the participants on t.. |
SYMFLOW has a filtering feature that limits the use of an inappropriate language.
However, the administrator has to delete posts for any improper posts that may not be filtered. |
